Shipping & Refund Policy

How can I pay for my order?

Once you have placed an order in our website, you will receive an email on how to pay. Please read carefully and follow the steps.

When will I receive payment conformation?

Once you’ve made a payment, it takes a few hours before the payment is cleared and visible in our account. Once we see the payment and administer it, you will receive a payment confirmation email.

How discreet is the packaging?

We ship our products in discreet plain envelopes/boxes, with no mention of any ‘magic’ contents. NO logo’s, NO business names, NO manuals, etc.

You can not feel from the outside what is in the package. It is hard material.

We tape it so that it’s not easy to open. But, not too much tape, so it won’t look as if someone really did his best to make sure no one can open it.
We never send any invoices with the packages. Invoices are only via email.

Do you ship to a P.O. box?

You can have the package shipped to any address you type in on your order, we directly copy-paste this. Please make sure to really check the address and make sure it is correct and complete.

How is shipping guaranteed?

If your order does not arrive or gets seized, we will in all fairness ship your package again. For free! We have the following reshipping conditions: Free reshipping takes place after 2 business days. Most packages arrive within 3 days. International mail and customs can have various delays, hence the waiting period.
If you have entered an incorrect address (Like forgetting the apartment number), then we cannot reship for free. The address is printed out EXACTLY as you enter it, no manual actions on our side (unless you ask us to). However, we do not leave you standing in the cold, so to compensate you will get a coupon for a 40% discount on your next order. You can give an alternative address for the 2nd shipment. We will also use a different stealth method.

What is the shipping / transit time?

This really depends on the country you order from.

Within USA, Canada, Australia, Europe and UK: between 2-5 working days ( from the moment it’s shipped)

Outside Europe: it is around 7 or more working days.

If you have a special date in mind, please order timely.

How long till you ship out?

We ship out once we have received and administered your payment. First you receive a payment received email and then we ship out.

Is my data safe and secured?

We guard your data

Buy DMT pen USA values privacy just as much as you do.

Therefore we do not sell, rent or otherwise distribute contact information from our customers to any other parties. We are a registered business offering only legal products, and therefore our customers are protected from infringement or inspection from the government.

We use a secure databank, and our website-forms are SSL protected.

Ordering at Buy DMT pen USA requires the customer to enter their name, address and email address. You can use any nickname you want on your shipping address, or any secondary email to receive your updates.

Delivery Instructions:

We ship all our products in airtight, smell-proof, vacuum-sealed bags.
Your order will arrive in a discreet, unmarked UPS, USPS, DHL, FedEx package.
Your real address and name must be on the package to ensure proper delivery.
Shipping to major centers 12-48 hours, and rural locations 1-3 days. *Times may vary depending on UPS, USPS, DHL, FedEx Post